Shipping and Refunds

Please allow 5 days once your order as been received for us to create your sandals. We will email you when they are ready to ship or for local delivery or pick up. Note our sandals are custom made for you so they cannot be refunded. If your sandals are a different color or size from what you ordered they can be exchanged for the correct one. Please note you will need to cover the shipping costs if located outside of Bermuda.

Please ensure that you use a courier service that provides proof of delivery, is traceable, gives the appropriate level of insurance and that you receive and retain the receipt with the unique tracking reference on it. Please return your parcel to: Della Valle Sandals, 19 Queen St, Hamilton, HM 11, Bermuda

Tel: 441-236-7263 | Depending on the type of courier service you have chosen, please allow us, upon receipt, up to 1 week to process the return.  


All orders are shipped from Bermuda via courier. The shipping cost does not include the various costs of clearing customs in your country, that you may have to pay in order to receive your parcel. Please contact your local authorities to find out if you will have to pay any custom duty taxes or other value added taxes in order to receive your parcel.

Other conditions will be left to Management's discretion.